Returns and Exchanges
All returns and exchanges are to be made within 10 days of purchase.
Merchandise returns must be shipped, pre-paid, at the customer’s expense. All returned items must be in “as-new” condition, in their original packaging, with all accessories enclosed. The original packing slip must be included and the Return Merchandise Authorization (RMA) number must be visible on the outside of the shipping package. To obtain a RMA number, call our customer service department at 888.515.5255. You must be able to provide the following information: the quantity and item number of the product to be returned, the date of purchase, the invoice number, and the cost of the item. Discrepancies or missing information may result in delays or refusal of your refund. Merchandise returned to Cases By Source, Inc. without a RMA number will not be accepted. The issuance of a RMA number does not guarantee that a credit will be issued.
If part of a product becomes defective, the entire item must be returned for credit or replacement within 10 days of the invoice date. A packing slip—with the item number(s) and a description of the defect—must be included in the package. At its discretion, Cases by Source, Inc. will repair or replace defective goods. Please Note: Following repair or replacement, defective goods will be returned to customers in the same box in which they were received by Cases By Source, Inc.
All merchandise returns—defective or otherwise—are subject to thorough inspection by a Cases By Source, Inc. representative. Merchandise credits are issued at the company’s discretion, based on the aforementioned requirements and instructions. A $25.00 re-boxing fee will be charged for credited products not returned in the original manufacturer’s packaging.
All returned items are subject to a 15% restocking fee.
Refunds will not be issued for custom case orders.
Refunds exclude shipping charges for returned items that are not defective.
Please allow 2-4 weeks for refunds to be processed and credited to your account. If your order was charged to a credit card, we will need your card number to process the refund (Orders placed online do not provide full disclosure of the card information.)
All orders are shipped FOB Cases By Source, Inc. facility. Claims are to be filed by the customer.
Cases By Source, Inc. reserves the right to adjust freight charges based on market conditions and/or fluctuations in carton sizes. Our shipping department may elect to switch freight carriers without notice. Customers are contacted prior to shipment for authorization of any additional shipping charges incurred.
Loss or Damage in Transit: Claims must be filed with the carrier.
Shortages: Claims must be filed with Cases by Source, Inc. within ten (10) days of the corresponding order’s invoice date
All products come with the manufacturer’s warranty against material and manufacturing defects. This warranty specifically excludes misuse, abuse, and normal expected wear and tear. Wheels are not covered by this warranty.
At our discretion, Cases By Source, Inc. retains the right to repair, replace, or issue credit for products covered by this warranty. Custom product warranties are considered on a case-by-case basis, but must be agreed upon in writing in advance. Products found to be defective more than 30 days after shipment from Cases By Source, Inc. should be returned to us at the customer’s expense. Products found to be defective upon receipt (within 30 days of the invoice date) are to be returned by the most cost-effective method at Cases By Source, Inc.’s expense. Before products are returned, a Return Merchandise Authorization (RMA) must be obtained.